Job Search - Admin & E-Commerce Support

Business Support & E-Commerce Administrator

Part-Time Position

Approx. 20–25 Hours Per Week

Potential for additional hours and future role growth based on performance, capability, and business requirements.

About House of Florian Shoes

For over 30 years, House of Florian Shoes has helped people find footwear that not only looks beautiful but supports their comfort, confidence, and long-term wellbeing.

We have created a warm, welcoming boutique environment where customers enjoy a personalised shopping experience while receiving professional guidance for foot comfort, support, stability, and mobility.

While we are known for our extensive range of supportive footwear, arch-support brands, orthotic-friendly styles, and footwear solutions for common foot concerns, we also offer a carefully curated collection of fashion footwear, European leather shoes, occasion heels, dress shoes, sandals, boots, and lifestyle styles.

As our business continues to grow, we are expanding our focus on customer education, foot functionality, wellbeing, and creating a seamless shopping experience both in-store and online.

To support this growth, we are looking for an organised, detail-oriented Administration & Operations Coordinator to become a key part of our team.

About the Role

This role is ideal for someone who enjoys organisation, systems, technology, administration, and helping a business operate efficiently behind the scenes.

You will work closely with ownership and management to support administration, stock control, reporting, online operations, and general business organisation.

This role will play an important part in helping House of Florian continue to grow both in-store and online.

Key Responsibilities

  • Product data entry and product uploads
  • Website administration and maintenance
  • Inventory and stock management support
  • Purchase order processing
  • Supplier communication and follow-up
  • Invoice processing and filing
  • Retail Express administration
  • Report generation and data management
  • Document and file organisation
  • Assisting with online order management
  • Customer service support via email
  • Assisting with marketing administration and campaign preparation
  • Maintaining organised business systems and procedures
  • Supporting management with administrative projects

Skills & Experience

Essential Skills

✔ Strong administration experience
✔ Excellent computer skills and confidence learning new software
✔ Experience using:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Cloud-based systems and file management
  • Point of Sale systems

✔ Strong attention to detail
✔ High level of organisation and time management
✔ Ability to work independently and prioritise tasks
✔ Strong written and verbal communication skills
✔ Professional and polished English language skills
✔ Ability to follow systems and procedures accurately
✔ Reliable, trustworthy, and self-motivated

Highly Regarded

  • Retail Express experience
  • Shopify experience
  • Inventory management experience
  • E-commerce administration
  • Retail administration experience
  • Bookkeeping or accounts administration experience
  • Experience creating reports and analysing business data
  • ActiveCampaign, Canva, or digital marketing platforms

The Ideal Candidate Will Enjoy

  • Creating order and organisation
  • Improving systems and processes
  • Working with data and reports
  • Learning new technology and software
  • Supporting a growing small business
  • Taking ownership of projects
  • Working independently while being part of a close-knit team

Why Join House of Florian?

✨ Family-owned Townsville business with over 30 years of trusted service
✨ Beautiful boutique retail environment
✨ Supportive and collaborative team culture
✨ Opportunity to make a genuine impact on a growing business
✨ Variety across administration, e-commerce, inventory, and operations
✨ Opportunity to develop specialist retail and business skills
✨ Potential for future role growth and increased responsibilities

Apply Now

If you're passionate about organisation, technology, administration, and helping a small business thrive, we'd love to hear from you.

Please submit:

  • Your resume
  • A brief cover letter

In your cover letter, we'd love to hear:

Why you believe you would thrive as an Administration & Operations Coordinator at House of Florian Shoes.

You may wish to share:

  • Your administration experience
  • Software and systems you have worked with
  • Your organisational strengths
  • Examples of projects or systems you have improved
  • What interests you about working with House of Florian Shoes

We value initiative, attention to detail, and a willingness to learn.

Applications can be submitted in-store or via email.

Apply Now