Privacy Policy
Thank you for visiting our website. By purchasing a product from House of Florian Shoes, you agree to the terms outlined below, which define our commitment to protecting your privacy and personal information.
Online Shopping Privacy Policy
At House of Florian Shoes, we respect your privacy and are committed to protecting your personal information. The details you provide help us deliver the best products and customer service possible. When you make a purchase online, we collect necessary details such as your name, billing and shipping addresses, phone number, and email address to process your order securely. We handle this information with care and confidentiality.
By placing an online order, you grant House of Florian Shoes permission to communicate with you regarding important information about your order, including order confirmation, shipping details, and security updates. This communication may occur via email, phone, or written correspondence.
Our website may use cookies—small data files stored on your device—to enhance your shopping experience. Cookies help us recognize you when you return to our website but do not collect sensitive personal information or damage your device.
For phone orders, once the transaction is processed, all credit card details are securely destroyed. For online transactions, we use secure payment gateways to protect your financial information. House of Florian Shoes does not sell, trade, or share your personal information with third parties for marketing purposes.
This Privacy Policy may be updated periodically, and any modifications will be posted on our website.
Information Collection Policy
We may collect information in various ways to provide an efficient and customized shopping experience. This helps us:
- Simplify your browsing and checkout process
- Offer relevant products and services
- Notify you of new arrivals, promotions, and important store updates
Use of Personal Information, Communication & Marketing
To enhance our service, we may conduct market research, seek customer feedback, or invite you to participate in promotions. If you share testimonials, reviews, or photos, they may be featured on our website, social media, or marketing materials.
If you make a purchase from us, we may occasionally update you via email, phone, or mail about new products, special offers, and news from House of Florian Shoes. You have the option to opt out of these communications at any time by:
- Clicking the "unsubscribe" link in our emails
- Updating your communication preferences in your online account (if applicable)
- Contacting us directly to request removal from marketing lists
We may use an independent service to collect product reviews. If you choose to leave a review, please be mindful that any personally identifiable information you submit may be visible to other website visitors.
Disclosure of Personal Information
We primarily collect personal information to fulfill your orders and provide excellent service. In some cases, we may share necessary details with third parties who assist us in delivering your order, including:
- Shipping couriers who deliver your purchases
- Payment processors that handle secure transactions
- Fraud prevention services that verify and protect customer data
We limit the information shared with third parties to only what is necessary to complete their services. Whenever possible, we ensure these third parties adhere to privacy standards that align with our own policies.
Your personal information will not be shared with outside parties unless:
- You have given explicit permission
- It is required by law
- It is necessary to protect our business and customers
Contact Us
If you have any questions about our Privacy Policy or how your personal information is handled, please contact us:
House of Florian Shoes
Shop 2, Hyde Park Centre, 36-48 Kings Road
hello@houseofflorian.com.au
0421064031
We appreciate your trust in House of Florian Shoes and are committed to protecting your privacy while providing a seamless shopping experience.
