Shipping

Please consider delays in delivery times with road closures due to South Queensland flooding. 

Have a delivery question? You'll find answers to our most popular delivery questions below. If you have a further question regarding delivery, please email us at hello@houseofflorian.com.au or call our Customer Service on (07) 4772 6266. We’d love to help!

When will my order be posted?

All of our orders are sent with standard shipping for free over $200. For purchases under $200, standard shipping cost per parcel is $18. Express shipping is available for $23 per parcel. If she shoe you purchased are available in-store, we intend to have it posted within 24 hours after purchase.

If you order on the weekend or outside of business hours, your shoes will be dispatched on the next business day. 

When will I get my orders?

Orders sent via Standard Parcel Post estimated to reach destinations in Queensland within 5 business days. Orders sent interstate are estimated to reach Metro area within 6 business days. County destinations are advised to ask their local post office.

Express Post is the best postal option to receive your order the quickest way possible. Items sent from our store located in Hyde Park, Queensland 4812, will usually take 2 to 3 business days with Australia Post's express postal service. Express parcels are transported via airplane, ensuring prompt delivery. 

How Can I Track My Order?

Once your order has been dispatched, you will recieve and email with your tracking information and a link to the postage provider's site. You can then enter your tracking number to see when your parcel will arrive.