Product Returns

RETURNS POLICY

The Florian team is here for you to ensure our footwear provides you with the best fit possible. If, for any reason, your shoes aren’t the perfect fit, please get in touch. Talk to our Customer Care team for expert fitting tips, or styling advice.

FAQs

At our heart, we deeply value your satisfaction and comfort. Should you wish to return your full-priced footwear, we warmly welcome exchanges, store credits within 7 days of receipt. Please note that refunds are not available.

We kindly ask that the shoes be in pristine condition with all original packaging and components intact. For the well-being of all our customers, returns on socks or sockettes can only be accepted if the packet remains unopened.

For those special finds on sale or markdown, our return policy varies depending on the discount received. Please refer to our 'Sale Items' section for detailed information.

Your happiness and peace of mind are our guiding principles.

Should you wish to return your full-priced footwear, we warmly welcome exchanges, store credits, or refunds within 30 days of receipt.

We kindly ask that the shoes be in pristine condition with all original packaging and components intact. For the well-being of all our customers, returns on socks or sockettes can only be accepted if the packet remains unopened.

Please note that returns for refunds will have an $18 return fee, which will be deducted from your refund total. Returns for exchanges will have inncur a $18 postage fee per parcel.

For those special finds on sale or markdown, our return policy varies depending on the discount received. Please refer to our 'Sale Items' section for detailed information.

Your happiness and peace of mind are our guiding principles.

From Thursday, 17 October 2024, to 8AM Wednesday, 23 October 2024 (AEST), all FRANKIE4 footwear styles* will be available at up to 50% off their recommended retail price (RRP), with some styles seeing additional markdowns. Full priced styles will be eligable for a discount of 20% off with a discount code from Thursday, 17th October, to 8AM Monday 21st October. From 8AM Monday 21st October to 8AM Wednesday 23rd, sale prices matching FRANKIE4.COM will be marked online.

This sale applies both online at houseoflorian.com.au during the sale period of Thursday, 17 October 2024, to 8AM Wednesday, 23 October 2024, and in-store at House of Florian Shoes in Townsville, Australia. Discounts cannot be combined with other promotions or offers.

Depending on the discount applied, sale footwear may be eligible for exchange or store credit. No refunds will be offered for incorrect sizes or change of mind (see below Return Policy). Sale prices apply to the FRANKIE4 footwear styles during the specified Promotion Period, while stocks last. No rainchecks or retroactive pricing will be offered. These Terms & Conditions comply with Australian Consumer Law.

Styles Discounted up to 30%: For FRANKIE4 styles offered on sale up to a 30% discount, we kindly inform you that refunds are not available. However, provided the shoes are returned within 30 days in their pristine, unworn condition, you are welcome to exchange them for a different size (same style/colour, pending stock availability) or receive a store credit for the price paid.

Styles Discounted 40% or more: FRANKIE4 Purchases at a 40% discount or more are considered final sale products and are not eligible for returns. We are unable to offer exchanges, store credits, or refunds for these items, including those purchased in the wrong size.

Styles Discounted 10-25% off:
Sales under this offer are eligible for a return as per our standard policy above.

Styles Discounted up to 30%:

For styles offered on sale up to a 30% discount, we kindly inform you that refunds are not available. However, provided the shoes are returned within 30 days in their pristine, unworn condition, you are welcome to exchange them for a different size (same style/colour, pending stock availability) or receive a store credit for the price paid.

Styles Discounted 40% or more:
Purchases at a 40% discount or more are considered final sale products and are not eligible for returns. We are unable to offer exchanges, store credits, or refunds for these items, including those purchased in the wrong size.

We appreciate your understanding and support, and we remain committed to ensuring your shopping experience is both joyful and fulfilling.

If your new shoes aren't quite the right fit, please refer to our Size Guide to find your perfect match. When returning your incorrect size, kindly select 'Store Credit.' This will allow you to repurchase your new size once your return has been processed.

If you need an extension or have any questions, please feel free to reach out to us at hello@houseofflorian.com.au.

We are here to assist you with heartfelt care and dedication.